Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we use it, how we protect it, and the choices available to you. By using our website and services you accept the practices described below.

Information We Collect

We collect information that is necessary to create and maintain your account, provide services, and meet legal and security obligations. This may include:

Account details you provide when registering, such as your name, email address, date of birth or age confirmation, and contact information.
Login and profile information, including usernames and password hashes, and preferences you set in your account.
Identity and verification information when verification is required, such as government-issued ID and proof of address.
Usage and technical data, including device details, IP addresses, browser and operating system information, pages visited, and interaction data to help us operate and improve the site.
Communications between you and our support team or automated systems, including chat transcripts and email correspondence.
Marketing preferences and any consents you give for communications.

How We Use Your Information

We use personal data to operate our services, secure accounts, comply with legal obligations, and improve your experience. Typical uses include:

Creating and managing your account and preferences.
Verifying identity when required to ensure compliance and security.
Operating, maintaining and improving the website and services, including troubleshooting and analytics.
Protecting against fraud, abuse, and other unlawful activity.
Communicating with you about your account, changes to services, and important updates.
Sending marketing communications where you have given consent; you can opt out at any time.
Responding to legal requests or enforcing our terms where necessary.

Legal Basis for Processing (where applicable)

If you are located in the European Economic Area or the UK, our processing of your personal data will be based on one or more of the following:

Performance of a contract: to provide and manage your account and services.
Legal obligation: to comply with applicable laws and regulatory requirements.
Legitimate interests: for fraud prevention, security, platform improvement, and enforcing our terms (we balance these interests against your rights and freedoms).
Consent: for optional processing such as marketing communications and certain tracking technologies, where you have given clear permission.

Account Registration and Verification

When you register, we collect the details you provide to create your account. We may ask for additional identity information later if verification is needed to unlock full account functionality or to meet compliance and security checks. Verification helps keep accounts and the service secure.

If verification is required, we will request appropriate documents and process them securely. Failure to provide required information may limit your access to certain features.

Cookies and Similar Technologies

We use cookies and similar technologies to provide core site functionality, remember your preferences, perform analytics, and deliver relevant communications. You can manage cookie settings through your browser and device settings. For some services, disabling cookies may affect functionality.

Sharing and Disclosure of Information

We may share your personal data with third parties where necessary to provide and secure the service, to comply with legal obligations, or with your consent. Categories of recipients may include:

Service providers and processors who assist with hosting, analytics, customer support, and security.
Parties involved in legal or regulatory requests, or to protect rights, property, or safety.
Where required to detect, prevent, or investigate fraud or other prohibited activity.

We require our processors to handle data in accordance with applicable data protection laws and to implement appropriate security measures.

International Transfers

Your information may be transferred to, stored, and processed in countries outside your own jurisdiction. Where transfers occur, we will put in place appropriate safeguards required by applicable law, such as contractual protections, to ensure your rights and the security of your data.

Data Retention

We retain personal data for as long as necessary to provide the service, to meet legal and regulatory obligations, and to resolve disputes or prevent abuse. When personal data is no longer required, we will delete or anonymise it in a secure manner.

Your Rights

If you are covered by data protection laws (including the GDPR), you have rights in relation to your personal data. These typically include the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data in certain circumstances.
Request restriction of processing or object to certain processing activities.
Request portability of data you have provided in a commonly used, machine-readable format.
Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, contact us at [email protected]. We may ask for information to verify your identity before responding. We will respond in accordance with applicable law.

Security Measures

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. Measures include access controls, monitoring of accounts for suspicious activity, and secure handling of verification documents. While we strive to protect your information, no system is completely secure—if you suspect unauthorised use of your account, contact us immediately.

Children and Age

Our services are intended for adults. You must be of legal age in your jurisdiction to use our services. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will take steps to delete it.

Marketing and Communications

We may send you marketing communications where you have given consent. You can opt out of receiving promotional messages at any time via your account settings or by contacting [email protected]. Important service messages about your account or required notices are not affected by marketing preferences.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes that materially affect how we process your personal data, we will provide notice by posting the updated policy. Continued use of the service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

We will respond to requests in line with applicable legal requirements.